UoN-CHIVPR SERVICE CHARTER-ENGLISH

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UNIVERSITY OF NAIROBI

COLLEGE OF HEALTH SCIENCES

CENTRE FOR HIV PREVENTION AND RESEARCH

 

 

CITIZENS SERVICE DELIVERY CHARTER

COMMITMENT TO SERVICE DELIVERY

SERVICE

REQUIREMENTS

COST

TIMELINE

Recruitment and

Promotion of staff

 

Meeting

University

Recruitment/Promotion

requirements

Nil

Shall be completed within 12

weeks from advertisement to

issuance of letters

Staff performance

appraisal

 

Filling the appraisal form and having served in a particular position for at least six months of the appraisal period

 

Nil

 

To be conducted between October and March of every

Academic year

 

Disciplinary cases for staff

Preparation of charges

Nil

To be completed within a period of 30 working days

Procurement of goods and services

 

Getting the due approvals,  providing materials and services that reflect the true value for money paid

 

Nil

 

To be done within eight (8) weeks

 

Financial Accounting

 

To observe all University

financial regulations and

procedures

 

Nil

 

To process approved payments within three (3) days

 

Responding to telephone calls

 

Communication to be

received and responded to promptly

 

Nil

 

Calls to be attended to within 20 seconds

 

 

Complaints, compliments and suggestions should be forwarded to Heads of

Departments, details to be accessed in the University website.

www. chivpr.uonbi.ac.ke

 

All appeals on feedback to be forwarded to:

The Director,

CENTRE FOR HIV PREVENTION AND RESEARCH

P.O. Box 19676

Email:chivpr@uonbi.ac.ke

www. chivpr.uonbi.ac.ke

 

Click Here for Kiswahili service Charter

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CHIPR service chater-English.docx31.39 KB
CHIPR service chater-English.pdf103.92 KB

Director's Message

 

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P. O. Box 19676 - 00200NAIROBI
KENYATTA NATIONAL HOSPITAL
Tel: 2726300 Ext. 43673
Fax: 254-020-2720509
Email: info-chs@uonbi.ac.ke

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